Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items include:

• Custom Created Items – including but not limited to custom ordered bats, and custom team apparel
• Gift Cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, may only be granted partial refunds.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval, adjustment or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.

Late or missing refunds

If you haven’t received a refund yet, first check your payment account again. Then contact your credit card company or bank (depending on your payment method), it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cal@banginatthebarn.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cal@banginatthebarn.com to receive instructions on how to exchange the item.

Shipping returns

Please do not send your purchase back to the manufacturer.
To return your product, you should mail your product to:

The Barn – Attn: RETURNS
20237 87th St, Ottumwa, IA 52501

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Need help?

Contact us at cal@banginatthebarn.com for questions related to refunds and returns.